Help & FAQs

 

When will my order ship?

All orders are shipped using our Standard Delivery option typically ships within 1-3 business days from the day you place your order.

 

We are currently processing to ship orders for orders placed on or after May 16th

 

 

• You will be provided the carrier name and tracking number via email once your order ships.

 

• Orders shipped within the U.S. will arrive via the United States Postal Service (USPS), UPS, or FedEx; the carrier is determined upon shipping. 

 

• In most cases, your order begins processing immediately and cannot be changed or canceled unless you contact us the same business day.

 

• You may receive several shipments to complete the fulfillment of your order.

 

 

 

Can I change or cancel my order?

Please contact us at help@PURILLEY.com for any requests to change product/payment method or cancel your recently placed order. Based on the status of your order, we will make every effort to assist with your request.

 

 

I forgot to redeem my offer code

We will be happy to apply the valid offer(s) to your recently placed order. Contact us right away, please contact help@PURILLEY.com and someone will respond to you within 24 hours. 

 

 

*Please act quickly, the time window to update your order is very short.

 

 

 

Can I contact a brand directly if I have a problem with a product?

We ask that you please contact PURILLEY via email at Help@PURILLEY.com if you have a problem with any products you purchased on our site. If we need to contact a third party or brand, we can do so on our end.

 

 

 

Where are my products being shipped from?

All products will be shipped from Atlanta, Georgia.

 

 

 

Do you offer in-store pickup?

We do not yet have a brick and mortar store for customers to visit and pick up products. Please plan to have your products shipped to your physical address.